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Stephen Abate

Director Service and Spares @ASM

Chandler, AZ, US
EMAILS
s••••••••@asm.com
MOBILE NUMBERS
+13•••••••38

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WORK HISTORY

Apr 2023 — Present

Director Service and Spares @ASM

Phoenix, AZ, US

Established a High-Impact Field Service OrganizationEnabled Seamless Knowledge Transfer Across Global SitesAchieved 100% On-Time Installation & QualificationStreamlined Installation Processes for Greater EfficiencyStrengthened Senior Level Customer Relationships

EDUCATION

1984 — 1989

Northeastern University

Bachelor of Science (BS), Mechanical Engineering Technology

1998 — 2000

Arizona State University

MBA, Business Management

N/A

Northeastern University

Bachelor of Science - BS, Mechanical Engineering/Mechanical Technology/Technician

SKILLS

Strategic PlanningManufacturingProject ManagementContinuous ImprovementInventory ManagementField ServiceCustomer SatisfactionStrategic LeadershipSemiconductorsErp Implementation Project ManagementLeadershipCall Center AdministrationBusiness Process ImprovementProgram ManagementSupply Chain ManagementBusiness DevelopmentCross-Functional Team LeadershipMarketingContract NegotiationLeadership DevelopmentSalesQuality ManagementEngineeringSix SigmaMergers & AcquisitionsProduct ManagementTeam BuildingManagementEngineering ManagementOperations ManagementProcess EngineeringTechnical SupportSapAccount ManagementChange ManagementP&L ManagementCustomer Relationship Management (Crm)Product DevelopmentProcess ImprovementIntegration

ABOUT STEPHEN ABATE

I’m a passionate believer in substantive data. As an executive who has led multi-million dollar projects that have had resulted in significant financial performance improvements, I believe change should come as a result of data accumulation and analysis.But data is useless if you don’t build a team that trusts each other and can drive meaningful business changes and make a contribution to the company. By working with cross-functional teams and asking the difficult questions, I’ve worked with my teams to able to identify business growth opportunities and improve profitability.With enough business intelligence, data, and the right people, it’s time to refine the processes. I’ve led teams in achieving operational excellence while at the same time building long-term employee and client relationships. People. Data. Processes. The three keys to success, in my opinion.TOP AREAS OF EXPERTISE:Operations Leadership • Business Line Management • Business Development • Customer Service • Change Management • Strategic Business Planning • Services Sales Growth Delivery • Customer Relationship Management • Complex Project Management • People Management •

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