Rahul Singh

Service Management Specialist | Business & Data Analysis | ITSM | Stakeholder Management

Role: Service Management Specialist at Orange Business
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Rahul Singh

I am a Machine Learning Engineer and Generative AI professional with 4+ years of…

Experience

Service Management Specialist
Orange Business
Feb 2022 — Present · Gurugram, IN
Responsibilities-Lead service transitions (HOTO) from project to operations, coordinating with PMs, DPMs, and cross-functional teams-Oversee incident, change, problem, and capacity management for international clients, ensuring ITIL-aligned service delivery-Track and present KPIs, SLAs, and service metrics in client meetings to support data-driven decisions-Conduct root cause analysis (RCA) and provide actionable recommendations to improve service stability-Validate and reconcile assets across multiple platforms (ServiceNow, SolarWinds, DNAC, vManage, Orchestre, Gini, Flip)-Build and maintain dashboards and reports in Power BI and Excel for service performance monitoring-Facilitate Agile ceremonies (stand-ups, demos) and encourage adoption of Agile practices across teams.Key Achievements-Automated weekly path audits, reducing manual effort by 75% and improving reporting accuracy-Cleared 400+ day-old HOTO backlogs, introduced new process checks, and improved service delivery timelines-Resolved a critical MITRO module bug, preventing data inconsistency and operational disruption-Retrieved 280+ network paths, avoiding a major client penalty; honored with the “Changemaker 2025” award-Introduced Kanban methodology, improving transparency and Agile adoption across teams.Introduced Kanban methodology, increasing workflow transparency and improving delivery efficiency.

Contact information

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Current company

Orange Business

IT Services and IT Consulting · 28K employees · Paris, France

In a world that never stands still, possibility is everywhere. New technologies open doors every day, for our customers, for the communities we serve, and for you. Across 65 countries, our experts bring together connectivity, cloud, cybersecurity, AI and data to turn complexity into progress. We make the ambitious possible and the complex clear, for our customers and for society. What makes us different is our people. Diverse backgrounds, cultures and expertise come together every day to solve real problems, share knowledge and create lasting impact. We don't just deliver technology. We work side by side with our customers to bridge the gap between ambition and execution, turning "what if" into "what is.“ At Orange Business, possibility isn't something you wait for. You build it. Each of us has a role to play in that journey: learning a new skill, leading a project, making a real difference every day. Whether you're working with teams across the globe or deepening your expertise in the technologies of tomorrow, you'll find here the space to grow, take initiative, and leave your mark. Because when people and technology move forward together, possibility becomes progress. Possibility starts with tech you trust. Orange Business is here.

orange-business.com

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