Srivatsen Saravanan
Business Analyst @ TikTok
- Role
- Business Analyst at TikTok
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Srivatsen Saravanan
Feel free to reach out to me at s••••••••@dons.usfca.edu
Experience
Business Analyst
Oct 2024 — Present · Seattle, WA, US
At TikTok, I drive data-driven strategy for the Seller Account Management (SAM) organization, building analytics infrastructure and insights that directly shape global seller operations and improve the customer experience.Designed and launched global dashboards on Aeolus (TikTok’s internal Tableau) leveraging advanced SQL logic to track key performance metrics such as Customer Satisfaction (CSAT) and Gross Merchandise Value (GMV)- improving visibility across all seller segments and contributing to a 12% increase in CSAT and 15% growth in GMV QoQ.Led weekly and monthly performance deep dives for TikTok’s e-commerce operations, analyzing seller and BPO performance to uncover root causes of inefficiency, resulting in an 18% reduction in operational gaps and consistent delivery on aggressive quarterly targets.Produced and presented 30+ analytical reports per quarter, partnering closely with project managers and leadership to identify agent-level anomalies and process bottlenecks — driving actions that improved issue resolution time by 25% and accelerated decision-making across global teams.My focus has been transforming fragmented data into strategic insight - enabling leadership to act faster, execute smarter, and continuously elevate seller and buyer experience across TikTok’s global marketplace.
Education
University of San Francisco
Bachelor of Science - BS
University of San Francisco School of Management
BS Minor in Business Analytics
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