Srishti Singh

Business Analyst @Hitachi Vantara

Santa Clara, US

Started as an Intern and achieved progressive roles of responsibility. Current, role as a program and systems analyst to develop Hitachi’s sales portal called Partner Connect built on Salesforce communities and support third-party applications (Oracle, Adobe Experience Manager, and many others) associated with the sales process. • Key lead for large scale SFDC implementation lasting over 1 1⁄2 years costing over $3M with over user stories that completely migrated to a Salesforce community platform.• As a community manager, maintained the Salesforce platform and associated sales objects (Opportunity, Account, Contacts, Users, Deal Registration, etc.) by developing process to support JIRA tickets, user issues, and employee/partner workflows.• Performed QA testing after Critical Updates to transition partner data smoothly to retain performance and usability of Salesforce.• Developed documentation and conducted well over 20+ trainings for sales reps on CPQ, Deal Registration and Opportunity generation by creating efficiencies that made the sales process 24% faster.• Assisted senior sales managers with building custom reports, orders, and invoices.• Developed process to set permissions for users using Object-Level and Field-Level security best practices.• Prioritized deliverables based on effort and impact and proactively provide status updates to stakeholders.• Improved partner experience by communicating over 20 stakeholders’ feedback into product improvements.• Developed 50+ test scenarios for employees to test the functionality of the system and validated their test results.• Served as a single point of contact to resolve and triage issues while leading UAT cycles for business units.• Introduced changes to internal Salesforce processes, decreasing the incidence of errors by 27%.• Performing data validation and testing to ensure system is running as expected.• Achieved numerous internal awards from stakeholders for my performance.

San Jose State University

Bachelor of Science (BS)