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Sri Subhakar G.
Project Manager @Usaa Inc
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WORK HISTORY
Project Manager @Usaa Inc
Chesapeake, VA, US
Led Salesforce and ServiceNow implementation projects, ensuring seamless integration with Insurance and financial platforms.• Managed cross-functional Agile teams using Azure DevOps (ADO) to track sprint progress, mitigate risks, and ensure regulatory compliance.• Directed UAT planning, end-user training, and operational readiness for new system deployments, ensuring smooth adoption.• Developed comprehensive project documentation, aligning objectives with strategic goals and enhancing stakeholder communication.Key Achievements:• Successfully led Salesforce and ServiceNow migration, improving ITSM, automation, and customer relationship management.• Reduced issue resolution time by 30% by optimizing workflows and automating key service desk processes.• Improved Sprint efficiency by 25% by refining backlog prioritization and Agile methodologies using Azure DevOps (ADO).Skills & Tools:• Project Management: Agile, Scrum, Waterfall, Risk Management, UAT, Stakeholder Communication• CRM & ITSM: Salesforce, ServiceNow• Agile & DevOps: Azure DevOps (ADO), Jira, Confluence• Process & Documentation: MS Visio, MS Project, SharePoint
EDUCATION
JLM Bible Institute
Certificate in Theology, Theology/Theological Studies
Lehigh University College of Business
Certificate Program, Global Leadership, Management, Intercultural dialogue, Entrepreneurship/Entrepreneurial Studies
Hellenic American University
Master's in Management Information Systems (MIS), Computer/ Information Technological Services Administration and Management
IIBM Institute of Business Management
Executive MBA, Entrepreneurship Management & Finance Management
Trinity Christian College
Certificate in Theology, Theology/Theological Studies
Dr. B.R. Ambedkar Open University (డా. బీ.ఆర్. అంబేద్కర్ సార్వత్రిక విశ్వవిద్యాలయం)
Bachelors of Arts, English Language and Literature, General
Logos Bible College
Master of Theology - Systematic Theology, Theology/Theological Studies
Buntain Theological College
Bachelor's of Theology, Theology/Theological Studies
ABOUT SRI SUBHAKAR G.
With over a decade of experience in PM, BI, and Team Building, I have successfully navigated roles across diverse industries, including IT, e-commerce, Finance & insurance, and non-profits. My career is characterized by a commitment to excellence, delivering impactful results, and earning numerous accolades along the way.Areas of ExpertisePMPBIResearch & StrategyTeam BuildingTraining & DevelopmentCareer AchievementsBest Employee Award (2010)Best Performance Awards (2013, 2014)Best Project Manager Award (2016)Top 10 Achiever in JFM Sales (2017, 2018)Best Manager of the Year (2020)Difference Maker Award (2023)Academic Honors Award (2023)Presidents Leadership Award (2024)Professional CompetenciesTechnical Skills: Proficient in Adobe Premiere Pro, Pinnacle Studio, MS Project, and Salesforce Administration.Interpersonal Skills: Strong in communication, networking, public relations, and advocacy.Strategic Skills: Skilled in critical thinking, decision-making, problem-solving, and negotiation.Work ExperienceProject Manager at USAA through SMA Tech LLC (2024 - Present)Sr. Product Development Manager at Lucent E-Commerce (20••••21)Sr. Sales Manager at Exide Life Insurance (20••••18)Project Coordinator at Ashray Akruti (20••••16)Program & Communication Coordinator at Chord India (20••••15)Sr. Coordinator at Beam Telecom Pvt. Ltd (20••••13)Sr. Executive at Seva Bharat (20••••12)EducationMasters - MIS (20••••23)- HAU, USAM.Th (20••••18)- LBC, IndiaExecutive MBA in Finance & Entrepreneurship Management (20••••15)- IIBMB.Th (20••••09)- BTC, IndiaBA (20••••08)- DRAOU, IndiaCertificationsIIBM - ERP, SSGB, PMPIBMCybersecurity FundamentalsPM FundamentalsAI, IOTCopilot: Microsoft AI FundamentalsGoogle: AI and ProductivityMIT: IoTMIT: Digital TransformationScrum.org: PSM II™IE University: E-Commerce and Sales ManagementUdemy: Agile Scrum Advanced Software Development + PMUdemy: Defining Project Scope and Managing Resource for ProjectAgile Enterprise Coach – Master Scrum BasicsKonnect Insights: Customer Experience Management – Foundation CourseIMTF: Entrepreneurship and Business essentialsSantander Open Academy: LeadershipEsade: NegotiationUdemy: Authentic LeadershipSalesforce: SCACSS: DSWCrown Finance CertificationC.ThI am eager to leverage my diverse skill set and extensive experience to contribute to a forward-thinking organization, while also seeking opportunities for professional growth and development. Let\'s connect to explore how we can collaborate for mutual success.
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