Somya Tyagi
Client & Project Relationship Management |Agile Delivery | Salesforce | CSM | CSPO| Resource Management Expert
- Role
- Customer Success Manager at Cloud Analogy
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Somya Tyagi
I am a client-focused and results-oriented professional with over 7 years of experience in IT consulting, project management, and strategic staffing. My expertise lies in bridging the gap between business objectives and resource capabilities ensuring the right talent is placed on the right project at the right time.Throughout my career, I’ve led enterprise-level staffing and delivery planning initiatives across Agile environments, driving cross-functional collaboration between delivery managers, account teams, and recruiters. I specialize in managing bench resources, optimizing utilization, skill mapping, and forecasting future project needs to enable proactive workforce planning.In my current role, I played a key role in reducing bench time by 28% through targeted skill alignment, training, and resource reallocation. I also supported compliance, onboarding, and consultant engagement, helping to accelerate project readiness and retention.In my previous roles, I’ve worked as a Project Manager and Salesforce Administrator, delivering end-to-end solutions and enhancing client satisfaction through innovative process improvements. I thrive in dynamic environments where agility, people development, and strategic planning converge to drive business success. Core Skills & Competencies: Project & Resource Management: Agile delivery, capacity planning, resource allocation, project tracking Staffing & Bench Management: Skill mapping, utilization optimization, pipeline forecasting, onboarding Client & Stakeholder Engagement: Relationship building, requirement analysis, cross-functional collaboration Agile Practices: Scrum frameworks, sprint planning, team facilitation, backlog grooming Tools & Platforms: JIRA, Confluence, MS Project, Salesforce CRM/Admin, Google Workspace Certifications: Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), PMP-aligned practicesI’m passionate about enabling teams to perform at their best and driving measurable business outcomes through operational efficiency and talent strategy.Let’s connect if you\'re looking for a strategic partner in delivery, staffing, or resource planning.
Experience
Customer Success Manager
Sep 2025 — Present · Gurugram, IN
Education
IIMT ENGINEERING COLLEGE, MEERUT
Bachelor of Computer Applications
2011 — 2014
KIET
Master of Computer Applications
2015 — 2018
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