Sofia Reuber

Director, Implementations Consulting @Realpage

I lead a team of implementation consultants responsible for delivering high-impact SaaS rollouts across a broad product ecosystem. My focus is on scaling operations, enabling consultants to drive value, and ensuring our customers see measurable success—fast.Highlights: • Transitioned all configuration work offshore, allowing U.S-based consultants to fully focus on strategic consulting. • Designed and launched onboarding programs, playbooks, and dashboards to drive consistency, performance, and adoption across 500+ active accounts. • Reduced consultant assignment time from 10 weeks to 4 weeks by overhauling assignment logic and Salesforce workflows. • Led the implementation launch of flagship products (e.g, LOFT Moving, LOFT Loyalty) across 1.5M+ units, coordinating with Product, Sales, and Customer Success. • Created fast-path processes for smaller implementations, improving efficiency without compromising customer experience. • Mentor, troubleshoot, and consult across teams to remove silos and elevate cross-functional execution.I’m proud to lead with clarity, empathy, and a deep commitment to making things work better—for our teams and our clients.