Sivam Tambulwadkar

Cognitive Implementation Engineer 1 @Amelia

Developed chatbots using the Amelia platform for a variety of use cases, including password reset, account unlock processes, covid registration form, and aiding caregivers in their daily tasks.\\\\n- Implemented chatbots on Slack, MS Teams, and ServiceNow with Amelia service\\\\n- Executed data queries through integration with on-premise systems and SaaS platforms such as ServiceNow, Salesforce, Twilio, and Jira through API\\\\n- Optimized data extraction process with automated API query using Python\\\\n- Revamped an existing code to support platform migration from LDAP to Salesforce\\\\n- Customized chatbot UI elements as per client requirements using Amelia functions and presented external documents in chats using HTML\\\\n- Streamlined code and data migration between instances using Conductor, an Amelia tool. Managed code versioning using Git repository with Git bash.\\\\n- Debugged code using Putty and Terminal application\\\\n- Collaborated with clients to collect specifications and delivered product demonstrations to them.\\\\n- Built intents using utterances and adding them into algorithms for Amelia to understand what the user wants\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n