Silvana Górska

Director P & C Servicing Department @AXA

Warsaw, PL

managing a 42-person department specializing in complex service for corporate businessSales Support Team for Commercial linesResponsibilities:Service for all lobs: liability, marine, fleet, property and engineering• submission forms registration and distribution, • policy and annex issuing and registration, • B2B sales portals service for clients/brokers,• issuing claims certifications and settlement documentsAchievements:• established the team with all processes, procedures, functioning and cooperation, regulations, workflow implementation and providing reporting,• designed target end to end processSettlement Team for Commercial lines Responsibilities:• commission calculation and payments for agents, • settlement with coinsurer and reinsurer – concerning premium, claims, costs, • reconciliation and premium matching, • premium debt collectionAchievements:• participation in IT projects – system implementation TIA,• automation of debt collection processIT Team systems development, reporting and analysing TeamResponsibilities:• maintenance and system development for Commercial Line,• maintenance and development DWH for Commercial Line, • maintenance and development B2B sales portals,• management, regulatory and operational reporting, and data analysis, Achievements:• established DWH for Commercial Lines,• set up reporting platform (ca. 600 reports generated) using Reporting Services tool,• created quarterly reconciliation process,• created validation data check points – data quality improvement,• sales analysis tool implementation for Underwriters and claims - Power BI

University of Warsaw

Magister, German Philology

SGH Warsaw School of Economics

Postgraduate Degree, Strategia Zarządzania Przedsiębiorstwem