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Start for FreeShyamsundar Kalavakollu
Salesforce Admin Developer @Amgen
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WORK HISTORY
Salesforce Admin Developer @Amgen
US
Designed and implemented Salesforce Health Cloud and Education Cloud to streamline student, patient, and faculty lifecycle processes.• Built LWC dashboards for real-time visibility into patient care timelines, academic performance, and case progress.• Configured Service Cloud (Cases, Email-to-Case, Omni-Channel, Entitlements, Milestones, CTI) to reduce support response time.• Developed Einstein Analytics dashboards for enrollment trends, patient satisfaction scores, and department performance.• Created Einstein Discovery models to predict patient readmission and student dropout risks and delivered Next Best Action insights.• Built OmniStudio FlexCards, Integration Procedures, and DataRaptors to display real-time data from EHR and LMS systems.• Automated case routing, patient triage, and advising workflows using Flows, Approvals, and OmniScripts, reducing manual work by 40%.• Integrated Salesforce with EHR and LMS systems using MuleSoft APIs and Informatica connectors for secure data exchange.• Led data migration and cleansing from legacy academic and healthcare systems with 100% accuracy after deployment.• Developed Einstein Bots for appointment scheduling, case updates, and student FAQs.• Created guided intake and counseling experiences using OmniStudio for students and patients.• Built custom metadata frameworks to make automation rules dynamic and reduce code updates.• Partnered with QA teams to build automated Provar/Selenium tests for OmniScripts, APIs, and dashboards.• Managed Copado CI/CD pipelines, version control (Git), deployment validations, and rollbacks across multiple environments.• Conducted UAT sessions, user training, and documentation for healthcare and academic staff.• Improved patient satisfaction by 30% and student engagement efficiency by 25% using automation and AI-driven insights.
EDUCATION
Trine University
MS in Business Analytics, Business Analysist
ABOUT SHYAMSUNDAR KALAVAKOLLU
As a Salesforce Certified Professional with over 4+ years of experience in IT and specializing in Salesforce.com and Force.com, I bring a strong track record of configuring, customizing, and integrating Salesforce solutions. I’ve helped organizations transition from Salesforce Classic to Lightning, developed custom Lightning components, and created seamless user experiences using the Lightning Design System.Throughout my career, I’ve gained extensive hands-on experience with Salesforce Lightning Components (both Aura and Lightning Web Components) and am skilled in building scalable, reactive components that integrate seamlessly with Salesforce data. I’ve also worked with various CPQ tools like Apttus and SteelBrick, configuring them to generate quotes, manage products, and streamline sales processes.Additionally, I have a solid foundation in Java/J2EE development and have applied this knowledge to extend Salesforce functionality, integrating with external systems and optimizing business workflows.I’m passionate about working in Agile environments, collaborating with cross-functional teams to deliver high-quality solutions on time. Whether it\'s developing complex Apex classes, configuring Salesforce clouds (Sales, Service), or managing version control in GitHub, I’m dedicated to delivering results that drive business success.Key Highlights:Expertise in Salesforce Lightning, LWC, and Aura FrameworksProven experience migrating from Classic to Lightning ExperienceDeep knowledge of Salesforce CPQ tools (Apttus, SteelBrick)Strong background in Salesforce Sales Cloud and Service Cloud configurationsAgile practitioner with experience in Scrum and Kanban methodologiesSkilled in Java/J2EE development and Salesforce integrationsFamiliar with GitHub for version control and issue trackingI’m always eager to connect with others in the Salesforce ecosystem and explore new opportunities to help businesses unlock the full potential of their Salesforce platforms.
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