Saurabh Bhattacharya
Front Office Manager (Pre-opening) @Golden Tulip Hotels, Suites & Resorts
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WORK HISTORY
Front Office Manager (Pre-opening) @Golden Tulip Hotels, Suites & Resorts
Gurugram, IN
Leading front office operations during the pre-opening phase, including SOP implementation and brand standard alignment.Recruiting, training, and supervising front office team members to ensure service excellence from day one.
EDUCATION
Madurai Kamaraj University
Bachelor's degree, Hospitality Administration/Management
SKILLS
ABOUT SAURABH BHATTACHARYA
Front Office Manager with 9 years of experience in the hotel industry, specializing in front office operations, guest experience, and team leadership. Currently part of the pre-opening team at Golden Tulip Hotel, contributing to setting up operational standards, procedures, and service excellence from the ground up.Proven ability to manage day-to-day front office activities, lead and train teams, handle guest relations, and ensure smooth coordination between departments to deliver outstanding hospitality experiences. Strong focus on guest satisfaction, operational efficiency, and brand standards.Experienced in handling pre-opening activities including SOP implementation, staff training, system setup, and service quality alignment. Known for a hands-on leadership style, problem-solving mindset, and commitment to exceeding guest expectations.Passionate about hospitality, team development, and creating memorable guest journeys while supporting business goals and brand reputation.
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