Shriya Gupta

Assistant Manager- Consulting & Implementation @Dotpe

Gurugram, IN

Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfactionAssesses client\'s requirements, develops scopes, and creates project plans and schedules to ensure that implementations are completed on time and meet client expectations.Responds to and resolves escalated client issues during or after implementations.Identify organizational needs for software and technology that will help with efficiency and performance.Manage project expectations through regular meetings, project status reports and maintaining great relationships.Proactively identify and deliver on growth opportunities within assigned accounts.Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learningsMaintain existing customer success metrics and data as directedFacilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on timeWork with the sales and marketing team to drill customer references and develop case studies, testimonials and other required marketing materialsPrepare necessary documentation or visuals for client to demonstrate performance of campaigns

Tirpude Institute of Management Education, Civil Lines

Master of Business Administration - MBA

Tirpude Institute of Management Education, Civil Lines

Bachelor of Business Administration - BBA