Shreya Singh
Guest Experience | Event Coordination | F&B Operations | Creating Memorable Hospitality Journeys
- Role
- Inside Sales & Guest Engagement Executive at Taj Hotels
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shreya Singh
I enjoy work where conversations actually lead somewhere.Over the last year, I’ve handled 70–90 customer interactions a day, converting inbound requests into confirmed transactions while keeping billing clean and accurate. I’m comfortable working in fast-paced, system-driven environments where attention to detail matters as much as closing the sale.My approach is simple: listen carefully, recommend honestly, follow up properly, and close without pressure. I believe good sales doesn’t feel like selling, it feels like clarity.I work well with targets, SOPs, and cross-functional teams, and I take pride in making sure what’s promised is actually delivered. Looking to grow in roles where consistency, communication, and accountability are valued.
Experience
Inside Sales & Guest Engagement Executive
Jun 2025 — Present · Gurugram, IN
Managed 70–90 inbound customer conversations daily, converting requests into confirmed transactions- Identified relevant upsell opportunities during live conversations- Maintained 100% billing accuracy across system-driven workflows- Followed up post-sale to resolve issues and improve retention- Consistently achieved 95%+ customer satisfaction
Education
A. S Krishna Niketan
Intermediate Education
IHM shimla
Bsc, Hotel And Hospitality Administration
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