Shoubhik Sinha
Project Manager Smart City @Shapoorji Pallonji - Engineering & Construction Sp E&c
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WORK HISTORY
Project Manager Smart City @Shapoorji Pallonji - Engineering & Construction Sp E&c
Leading end-to-end Project Management and O&M execution of a ₹200+ Cr Smart City project, delivering Integrated Command & Control Center operations covering CCTV surveillance, ITMS, ERP platforms, AI/video analytics, IoT sensors, GIS mapping, PA systems, and 24×7 data center and network operationsDirecting a 60-member cross-functional project team including system integrators, software developers, and government stakeholders, driving project planning, scheduling, resource allocation, milestone tracking, and multi-vendor coordination to meet aggressive delivery timelinesEnsuring 99.98 % uptime for mission-critical city integrated command and control systems through ITIL-based service management, SLA/KPI governance, incident and problem management, root cause analysis (RCA), risk management, and business continuity / disaster recovery (BCP/DR) planningManaging scope definition, change management, and regulatory compliance in close coordination with Smart City SPV, urban local bodies, and statutory authorities, ensuring governance alignment, stakeholder management, and audit readiness for government projectsOverseeing vendor contract management, O&M budgets (OPEX), and asset lifecycle management, conducting vendor performance audits
EDUCATION
Nagpur University
Bachelor of Engineering - BE, Electronics Engineering
SKILLS
ABOUT SHOUBHIK SINHA
I am a Prince 2 certified senior Project and Service Operations professional with over 22 years of experience. I have managed Smart City, ICT, ELV, and IT infrastructure projects across multi-location and mission-critical environments.My work focuses on taking complex initiatives from planning through execution and into stable operations. I place strong emphasis on governance, technology integration, people management, and financial control.Currently, I manage Operations and Maintenance for Bhagalpur Smart City project valued at over ₹200 crore. I lead a 60-member cross-functional team and ensure 99.98 % system availability of Project of Bhagalpur Smart City which includes city surveillance systems, data centers, AI-based analytics, IoT based platforms, ERP systems, and city-wide Intelligent Traffic Management Systems (ITMS), Variable Messaging Displays and PA Systems.This role requires regular coordination with government authorities, Smart City SPVs, consultants, system integrators, OEMs, and vendors. I work closely with all stakeholders to ensure compliance, continuity, and service excellence.I have achieved over 99% SLA and TAT compliance and maintained 98% client retention. I have also delivered measurable improvements in service quality, cost control, and operational consistency. My experience spans project execution, service delivery, and regional operations.When required, I engage directly with on-ground teams and maintain regular communication with stakeholders to manage risks and resolve issuesSkills: Operations | Project & Program Management | Service Management I Service Delivery & O&M | IT & ELV Infrastructure | Data Centers | Surveillance Systems | SLA & TAT Management | Vendor Management I Stakeholder Coordination | Service Revenue | Team ManagementPlease feel free to connect with me via email to explore opportunities or collaborations at s••••••••@hotmail.com
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