Find Unlimited Emails.For Free.
Discover prospects, find their business emails, and build your pipeline with Unifers.
Start for FreeShiva Vuppula
Software Engineer - Manager (M2) @CG Infinity
Signup · Get unlimited contacts
WORK HISTORY
Software Engineer - Manager (M2) @CG Infinity
Dallas, TX, US
Client - Brinks Home Security, Dallas TX Responsibilities and Achievements:1. Customer Journey Enhancement- Integral member of a team focused on improving the customer lifecycle journey, aiming to boost customer retention at Brinks- Implemented Agile methodologies, participating in daily standups, and contributed to quarterly planning sessions to strategize on upcoming projects.2. Project Development and Leadership- Led the development of a new website from scratch using VueJS for front-end and C#.NET for backend API services- The project, crucial for agent-customer interactions, significantly reduced appointment booking time, resulting in increased call handling and appointment scheduling efficiency- Designed and implemented SQL reporting tables and complex queries for leadership reporting, aiding in critical business decision-making processes- Delivered high-quality code on schedule and conducted project demonstrations and knowledge transfer sessions with IT teams and end-users.3. REST API and AI Integration- Developed and enhanced REST APIs in ASP.NET C# MVC architecture for third-party client integration- Utilized AI-generated content to create targeted email/SMS campaigns and automations, contributing to customer retention and satisfaction, significantly reducing inbound/outbound calls- Collaborated closely with Marketing, Database, and DevOps teams to meet evolving business requirements.4. Data Analysis and Reporting- Created advanced Tableau reports and SQL queries to provide leadership with insightful project progress and performance metrics.5. Desktop Application Development- Co-developed a.NET MAUI framework-based desktop application for agent use, integrating.NET C# for backend REST API functionality- Implemented single sign-on and automatic customer data retrieval features, enhancing efficiency and accuracy during customer interactions.
EDUCATION
The University of Texas at Dallas
Master's degree
Platinum Jubilee high school , warangal
10 Standard
Delhi public school , vijayawada
High School Diploma
National Institute of Technology Jamshedpur
Bachelors of Technology
ABOUT SHIVA VUPPULA
Experienced Associate Software Engineer with a proven track record in developing high-performance software solutions across various sectors, including security, energy, and automotive industries. Currently enhancing customer experiences at CG Infinity with a focus on Brinks Home Security in Dallas, Texas. I excel in Agile environments, driving customer journey enhancements and leading critical web development projects using VueJS.NET MAUI and C#.NET.At ExxonMobil, I was part of a dynamic team, designing and developing Java/Spring Batch/Microservices applications, leveraging my expertise in MVC, Spring-boot, Hibernate, REST APIs, and test-driven development. My role involved significant debugging, market research, and ensuring scalability and performance of the applications.My tenure at Copart was marked by developing low-latency microservices for high-traffic web and mobile platforms, handling millions of requests daily. I successfully led a group of interns, guiding them in understanding business requirements and efficient coding practices.Key skills:Frontend and Backend Development: VueJS.NET MAUI, C#.NET, Java, Spring BootMicroservices and API Integration: REST, ASP.NET C# MVCData Analysis and Reporting: SQL, TableauAgile Methodologies and Project LeadershipDesktop Application Development and Automation SolutionsEffective Team Collaboration and MentorshipI am passionate about applying my comprehensive technical skills and collaborative approach to contribute to meaningful projects, driving business success and technological innovation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.