Shivani Sharma
Associate Manager Client Success
- Role
- Associate Manager at OnGrid
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivani Sharma
I’m an Associate Manager – Client Success with over 6.5 years of experience in support transformation, client on-boarding, retention strategy, and cross-functional operations across Ed Tech and service-led industries. I have recently started working at OnGrid, where I focus on driving client success, improving service delivery, and strengthening long-term customer relationships.I have led large-scale support operations, including resolving high-volume ticket backlogs by building scalable SOPs and aligning cross-functional teams to achieve real-time resolution. I’ve also managed refund and escalation workflows, contributing to improved customer satisfaction and retention outcomes.I bring bonus value through close collaboration with founders and leadership teams, supporting legal coordination, internal operations, reporting, and travel management. My approach blends systems thinking with empathy, making me a reliable CX and Support partner across global teams.
Experience
Associate Manager
Sep 2025 — Present · Gurugram, IN
Currently working on client on-boarding, success, and retention for B2B trust & verification solutions.
Education
Guru Jambheshwar University
Bachelor's degree, Mass Communication/Media Studies
2014 — 2017
Heritage Institute of Management & Communication
Diploma of Education, Mass Communication/Media Studies
2014 — 2017
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