Get your Emails warmed up and ready to send
Build sender reputation and reach more inboxes with automated email warmup.
Warm up your emails
Starting at $49/month
Shivani Sharma
Associate Manager @OnGrid
Signup · Get unlimited contacts
WORK HISTORY
Associate Manager @OnGrid
Gurugram, IN
Currently working on client on-boarding, success, and retention for B2B trust & verification solutions.
EDUCATION
Guru Jambheshwar University
Bachelor's degree, Mass Communication/Media Studies
Heritage Institute of Management & Communication
Diploma of Education, Mass Communication/Media Studies
ABOUT SHIVANI SHARMA
I’m an Associate Manager – Client Success with over 6.5 years of experience in support transformation, client on-boarding, retention strategy, and cross-functional operations across Ed Tech and service-led industries. I have recently started working at OnGrid, where I focus on driving client success, improving service delivery, and strengthening long-term customer relationships.I have led large-scale support operations, including resolving high-volume ticket backlogs by building scalable SOPs and aligning cross-functional teams to achieve real-time resolution. I’ve also managed refund and escalation workflows, contributing to improved customer satisfaction and retention outcomes.I bring bonus value through close collaboration with founders and leadership teams, supporting legal coordination, internal operations, reporting, and travel management. My approach blends systems thinking with empathy, making me a reliable CX and Support partner across global teams.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.