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Start for FreeShiva Reddy Musku
Salesforce Administrator @Atlassian
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WORK HISTORY
Salesforce Administrator @Atlassian
TX, US
Manage Salesforce user accounts, profiles, and permissions to ensure secure access and efficient collaboration across Atlassian’s SaaS and consulting teams.Configure objects, fields, layouts, and Flows to streamline business operations, reducing manual effort by 20% and improving workflow efficiency.Build advanced dashboards and reports to provide real-time visibility into renewals, customer trends, and product performance metrics.Conduct scheduled data audits to maintain high-quality CRM data supporting accurate forecasting and decision-making.Deliver user training sessions that improved Salesforce adoption by 25% across departments.Collaborate with engineers, product managers, and consultants to design scalable Salesforce enhancements aligned with Atlassian’s business goals.
EDUCATION
University of North Texas
Master of Science - MS, Computer Science
Malla Reddy Institute of Engineering and Technology
Bachelor of Science - BS, Computer Science
ABOUT SHIVA REDDY MUSKU
Certified Salesforce Administrator with 4+ years of experience supporting global technology and consulting teams across Sales Cloud, Service Cloud, and Experience Cloud. Proven expertise in user management, security settings, automation (Flows, Process Builder, Workflow Rules), and data governance to maintain clean, reliable, and scalable CRM systems.Experienced in building dashboards, KPI reports, and analytics that enable sales, service, and leadership teams to make data-driven decisions. Skilled in sandbox management, change sets, deployments, UAT, and CRM optimization to ensure system stability and business alignment.At Atlassian, I lead Salesforce automation initiatives that reduced manual work by 20% and improved user adoption by 25%. Previously at Mphasis and HCL, I supported Salesforce implementations, configured Sales & Service Cloud, and collaborated with cross-functional teams to enhance CRM performance.Technical expertise includes Salesforce Flow Builder, Validation Rules, Data Loader, Dataloader.io, Reports & Dashboards, Lightning App Builder, MuleSoft, Zapier, Jira, and Confluence.Strong background in Agile environments, stakeholder communication, and process improvement.I’m open to collaborating with recruiters, consulting partners, and vendors on Salesforce Admin, CRM Analyst, or Salesforce Consultant opportunities that drive system efficiency, automation, and user success.
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