Shilpa M. Dhakappa
Operations Director @HCLTech
Bengaluru, KA, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2025 — Present
Operations Director @HCLTech
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EDUCATION
1993 — 1997
B.E
B.E, Electronics and Instrumentation; Advanced Diploma in Computing from CDAC
SKILLS
Hp Quality CenterPre-SalesProject DeliveryCmmiAgile MethodologiesManagementBfsiEnterprise SoftwareSoftware Development Life Cycle (Sdlc)Business ProcessQuality CenterProgram ManagementRequirements GatheringBack OfficeOutsourcingTest ManagementSdlcSolution ArchitectureRequirements AnalysisResource ManagementAgile Project ManagementProject ManagementVendor ManagementIT StrategySoftware Project ManagementCrmItilProject GovernanceService DeliveryBusiness AnalysisGlobal DeliveryCapability Maturity Model Integration (Cmmi)TestingPmoPmp
ABOUT SHILPA M. DHAKAPPA
Experienced General Manager with a demonstrated history of working in the information technology and services industry. Skilled in Business Process, Customer Relationship Management (CRM), Global Delivery, IT Strategy, and Test Management. Strong operations professional with a B.E focused in Electronics and Instrumentation; Advanced Diploma in Computing from CDAC from B.E.
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