Shiben Naik

About Shiben Naik

I transform complex business challenges into intuitive user experiences that deliver measurable results. With a proven track record of leading product strategy in the health insurance and employee benefits space, I specialize in building products that empower users while driving significant business value.What I Do:Customer-Centric Innovation: Shipped multiple high-impact product features for US and global benefits clients, focusing on outcome-driven solutions that solve real user problemCross-Functional Collaboration: Expert at aligning Engineering, UX, Sales, and Implementation teams around shared product vision and roadmap executionOperational Excellence: Built entire departments from the ground up, including Configuration and EDI operations across multiple product modulesMy Impact:At Liazon (acquired by Willis Towers Watson for $215M), I honed my bias for action approach—learning fast, failing forward, and making data-driven decisions through deep customer empathy. This methodology has consistently delivered products that users love and businesses depend on.Core Expertise:B2B Product Management (Health Insurance, HCM, Employee Benefits)Agile/Scrum Methodologies & Team LeadershipCorporate Innovation & Digital TransformationUser Experience Strategy & Design ThinkingStakeholder Management & Cross-functional LeadershipLet\'s Connect:I\'m passionate about connecting with fellow product professionals, startup founders, health tech innovators, and anyone interested in building products that make a meaningful difference. Whether you\'re looking to discuss product strategy, agile best practices, or the future of employee benefits technology, I\'d love to hear from you.Always learning, always building, always focused on impact.

Experience

1. Senior Product Manager

   Centivo

   Sep 2022 — Present · Austin, TX, US

   Orchestrated a complex cross-system migration of Provider domain data, integrating multiple internal and Claims systems, resulting in a 40% improvement in data interoperability and system cohesion.• Implemented strategic vendor data integration solution that automated roster data cleaning, reducing data inconsistencies by 65% and significantly enhancing Provider Domain system search and selection efficiency.• Developed and executed SQL-based data export strategy enabling real-time Provider data access for third-party clients, expanding client service capabilities and reducing manual data retrieval processes.• Redesigned Member Portal to Claims System logic for Primary Care Specialist selection, streamlining user experience and reducing provider assignment error rate by approximately 50%.• Strategically managed partner network configurations, ensuring 100% compliance with contractual display requirements and maintaining precise alignment between contractual agreements and system representations.

Education

• Stanford University Graduate School of Business

  Executive Education

  2017 — 2018

• Goa Engineering College - Government of Goa

  BE, Information Technology

• University at Buffalo School of Management, The State University of New York

  MS, Management Information Systems

Skills

• Systems Analysis
• Agile Methodologies
• Sdlc
• Leadership
• Management
• IT Strategy
• Health Information Exchange
• Requirements Analysis
• Health Insurance Exchanges
• Sql
• Visio
• Sharepoint Designer
• Ms Project
• Requirements Traceability
• Business Analysis
• Agile Project Management
• Product Management
• Microsoft Sql Server
• Employee Benefits
• Uat Coordination
• Visual Basic
• Disability Insurance
• Css
• Sharepoint
• Leading Meetings
• Project Management
• Software Development
• Technology Implementation
• Due Diligence
• Change Management
• Business Process Design
• Business Process Management
• Payroll
• Analysis
• Benefits Strategy
• Html
• Xml
• Database Design
• Business Requirements
• Mysql