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Senior Product Manager @Centivo
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WORK HISTORY
Senior Product Manager @Centivo
Austin, TX, US
Orchestrated a complex cross-system migration of Provider domain data, integrating multiple internal and Claims systems, resulting in a 40% improvement in data interoperability and system cohesion.• Implemented strategic vendor data integration solution that automated roster data cleaning, reducing data inconsistencies by 65% and significantly enhancing Provider Domain system search and selection efficiency.• Developed and executed SQL-based data export strategy enabling real-time Provider data access for third-party clients, expanding client service capabilities and reducing manual data retrieval processes.• Redesigned Member Portal to Claims System logic for Primary Care Specialist selection, streamlining user experience and reducing provider assignment error rate by approximately 50%.• Strategically managed partner network configurations, ensuring 100% compliance with contractual display requirements and maintaining precise alignment between contractual agreements and system representations.
EDUCATION
Stanford University Graduate School of Business
Executive Education
Goa Engineering College - Government of Goa
BE, Information Technology
University at Buffalo School of Management, The State University of New York
MS, Management Information Systems
SKILLS
ABOUT SHIBEN NAIK
I transform complex business challenges into intuitive user experiences that deliver measurable results. With a proven track record of leading product strategy in the health insurance and employee benefits space, I specialize in building products that empower users while driving significant business value.What I Do:Customer-Centric Innovation: Shipped multiple high-impact product features for US and global benefits clients, focusing on outcome-driven solutions that solve real user problemCross-Functional Collaboration: Expert at aligning Engineering, UX, Sales, and Implementation teams around shared product vision and roadmap executionOperational Excellence: Built entire departments from the ground up, including Configuration and EDI operations across multiple product modulesMy Impact:At Liazon (acquired by Willis Towers Watson for $215M), I honed my bias for action approach—learning fast, failing forward, and making data-driven decisions through deep customer empathy. This methodology has consistently delivered products that users love and businesses depend on.Core Expertise:B2B Product Management (Health Insurance, HCM, Employee Benefits)Agile/Scrum Methodologies & Team LeadershipCorporate Innovation & Digital TransformationUser Experience Strategy & Design ThinkingStakeholder Management & Cross-functional LeadershipLet\'s Connect:I\'m passionate about connecting with fellow product professionals, startup founders, health tech innovators, and anyone interested in building products that make a meaningful difference. Whether you\'re looking to discuss product strategy, agile best practices, or the future of employee benefits technology, I\'d love to hear from you.Always learning, always building, always focused on impact.
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