Sheryl Armstrong

About Sheryl Armstrong

With a servant leadership style, I am a dynamic and enthusiastic business and technology leader certified as a SAFe Product Owner, a Project Management Professional, and Lean Six Sigma that leads teams to deliver customer value. I am a leader who can see patterns in complex problems and develops new ideas or approaches to achieve goals or accomplish initiatives via my entrepreneurial spirit. With extensive experience in technology, my positive attitude and approach allows me to serve with purpose and big-picture thinking. My key attributes include: Product Ownership Product Management Business and Technical Analysis Project Management Strategic Planning and Leadership Data Governance and Analytics Quality Management and Process Improvement Relationship Management Infrastructure and Technology Operations End-User Services Change Management Incident and Problem Management Development and Integration Service Level Agreements Network and System Administration and Optimization Security and Audit Management Disaster Recovery Planning Defect and Root Cause AnalysisPlease reach me at: a••••••••@yahoo.com.Specialties: Product Owner, Product Manager, Product Management, Analyst, Senior Analyst, Manager, Leader, Recruitment, Stakeholder Liaison, Negotiator, Data, IT, Technology, Program and Project Leadership, Mentor, Coach, Client Relations, Budget, Relationship Management, Quality, Analysis, Finance, Healthcare, EMR, Jira, Confluence, Smartsheet, Process and Continuous Improvement, Change Management, Agile, Scrum, SAFe, SQL, Reporting, Modeling, Oversight, Database, Operations, Triage, Root Cause, Resolution, SDLC, Office 365, Word, Excel, PowerPoint, Project, Sharepoint, Visio.

Experience

1. Senior Business Analyst

   Lands' End

   Jul 2021 — Present

   Member of the Enterprise PMO to ensure features are built, business processes refined and business units have what is required to remain highly productive to serve our business partners and customers. Conduct gap analysis Define the \"what\" until the \"whys\" are exhausted Build process flows for various internal business and technical functions Partner with business colleagues to assist in executing technical feasibility and solution Participate in agile practices: story and acceptance criteria creation, refinement, estimation, etc. Design Use Cases across various financial scenarios and customer journeys Work close with development teams to ensure their success in developing solutionsFocused on new offerings within Lands End Outfitters, a B2B sector, actively engaged with Digital Product Management, Merchandising, Finance and 3rd party integrators to implement cutting edge customization features to elevate Lands\' End business. Conduct business analysis Extract and refine business requirements Execute business requirements documents Write use cases against desired functionality Conduct data analysis Assist in creating structure to improve communication between business units

Education

• Lawrence Technological University

  Bachelor of Science in Business Administration, Information Systems

  1993 — 1996

• Macomb Community College

  CHTS-IM Certification, Healthcare Information Technology Consortium

  2011 — 2011

• Walsh College

  Masters of Science in Business Administration, Strategic Leadership

  2007 — 2010

Skills

• Integration
• Project Planning
• Agile
• Project Management
• Customer Service
• Ms Project
• Pmp
• Leadership
• Data Analysis
• Six Sigma
• Business Process
• Software Documentation
• Sdlc
• Training
• Sharepoint
• Testing
• Peer Mentoring
• Collaborative Problem Solving
• Change Management
• Web Analytics
• Documentation
• Excel
• Microsoft Word
• Team Leadership
• Vendor Management
• Word
• Process Improvement
• Trainers
• Sql
• Visio
• Healthcare IT
• Troubleshooting
• Disaster Recovery
• Business Analysis
• Microsoft Excel
• Powerpoint
• Lean Six Sigma
• Saas
• Vendor Relations
• Healthcare Information Technology