Sherwin E. Bryant

Regional Director of Operations @Urgent Care

Atlanta, GA, US

Evaluated patient flow through the region centers to ensure appropriate utilization of business resources.Monitored wait times for the center and manage the workflow accordingly clinic daily operations Identified opportunities to increase business and scope of services provided by the center.Optimized and improved center operational metrics/KPIs, Ensured high team member morale and a professional, effective, and efficient working atmosphere.Participated in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary.Owned the performance results in regards to patient experience, patient volume, financial results and service standardsImplemented the policies and procedures from the Home Office. Follow all operational guidelines.Establish critical protocols to accommodate Urgent Care and Occupational Health clients to decrease wait times Established weekly communications with all regional Occupational Health Clients in the region Responsible for the P&L, Compliance adherence, the management of possible de novo opportunities, change management and continuous improvement opportunities

Morris Brown College

Bachelor of Science - BS, Business Administration, Management and Operations

University of Phoenix

Doctor of Health Administration, Health/Health Care Administration/Management

University of Phoenix

Master of Health Administration-MHA, Health/Health Care Administration/Management