Sherri Beck

About Sherri Beck

Highly collaborative leader with a passion to strategically identify and implement creative learning solutions. Committed to providing employees the skills needed to be successful in their careers and building strong, trusted relationships with all levels of the organization. Specialized in instructor-led training, blended learning, train-the-trainer, coaching, leadership development, business/needs analysis, learning documentation (reference manuals, trainer guides, participant guides, e-learning) and learning management systems.Established a dynamic and diverse Learning and Development organization with a focus on inspiring learners to achieve career goals, develop leadership skills, and drive innovation for themselves and their teams. A competitive edge supported by the following strengths and specialties: Consultation & Needs Analysis, Instructional Design, Training & Development, Leadership Development, Career Progression & Coaching, Facilitation, Communications, Strategy, Process Improvement and Performance & ROI Measurement

Experience

1. Director of Learning and Development

   AVI-SPL

   Feb 2018 — Present · Tampa/St. Petersburg, FL, US

   AVI-SPL designs and delivers collaboration and AV communication solutions that help businesses around the world effectively communicate, collaborate and compete. From one-way to two-way video, AVI-SPL designs and implements technology solutions in spaces such as meeting rooms, stadiums, control rooms and distance-learning environments. As Director of Learning & Development, my contributions include- Developing, recommending and implementing strategies to meet company-wide training needs- Creating and maintaining robust learning plans to support successful career growth- Evaluating and implementing best methods for delivering training content to a diverse world-wide audience- Effectively utilizing the Learning Management System to track employee success and gap analysis- Providing leadership and professional development training for current and aspiring leaders.

Education

• Florida Atlantic University

  Bachelor’s Degree, Communication and Media Studies

• University of Florida

  Associate’s Degree, Communications

Skills

• Call Centers
• Knowledge Management
• Instructional Design
• Contact Centers
• Women's Leadership
• Organizational Development
• Customer Retention
• Customer Service
• Performance Management
• Presentation Skills
• Team Building
• Employee Relations
• Leadership Development
• Business Process Improvement
• Talent Management
• Leadership
• Onboarding
• Vendor Management
• Learning Management Systems
• Training
• Customer Satisfaction
• Telecommunications
• Call Center
• Process Improvement
• Employee Engagement
• Program Management