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Ann Shen
Associate Director, Product @Wayfair
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WORK HISTORY
Associate Director, Product @Wayfair
Lead development and rollout of new single-screen platform for all agent workflows to agents, replacing 10 yr-old legacy tools and representing largest tech transformation within Service org. Manage post-delivery experience for customers and agents to keep costs sustainable while providing prompt and convenient solutions for customers.
EDUCATION
Harvard Business School
MBA
Harvard University
B.A., Social Studies, East Asian Studies
ABOUT ANN SHEN
Entrepreneurial product management leader with extensive experience in strategy and…
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