Rahman

Area Coach @KFC US

Manages, trains, and coaches General ManagersDirects and assist with assigning employees as needed to ensure all aspects of service meet operational standardsOversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.Takes appropriate action to address employee issues and policy violations and immediatelyReviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests.Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.Monitors performance of vendors. Takes immediate corrective action when necessary.Audits drive-in employment-related records and payroll records.Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.Recruits, interviews and hire management team members to achieve proper staffing levels.Approves compensation levels of drive-in employees and managers within company guidelines.Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.Develops and implements a marketing plan for region.