George Teixeira

Customer Service Manager @KFC

IE

Supervising daily operations to ensure efficient service delivery and customer satisfaction.• Implementing strategies to improve service speed and accuracy during peak hours.• Monitoring and analyzing customer feedback to identify areas for improvement.• Collaborating with the kitchen and logistics teams to streamline order fulfillment processes.• Developing and implementing customer service policies and procedures.• Conducting performance evaluations and providing feedback to team members.• Coordinating with vendors to ensure timely delivery of supplies and equipment.• Training new hires on company policies, procedures, and customer service standards.• Utilizing data analytics tools to track key performance metrics and make data-driven decisions.• Leading by example to foster a positive work environment and a customer-centric culture.