Sheena Manimtim

About Sheena Manimtim

Results driven professional with a track record of streamlining store operations and boosting customer engagement. Proficient in identifying growth opportunities and building strategic partnerships. Known for empowering cross-functional teams to achieve collective objectives. Effective communicator with refined interpersonal skills.

Experience

1. Retail Development Manager

   T-Mobile

   Nov 2023 — Present

   Designed and executed targeted training programs for 19 Metro by T-Mobile retail teams, resulting in improved team effectiveness and customer engagement, and ranking in the top quintile for Q3 and Q4 performance. • Coached and developed store managers and sales leaders across multiple locations, driving activations to exceed targets in Q2 (102%), Q3 (120%), and Q4 (117%), while fostering a culture of excellence. • Partnered with cross-functional teams to implement strategic initiatives, achieving consistent revenue growth with feature revenue reaching 112% of targets in Q3 and Q4. • Elevated customer experience scores to a 9.01 YTD, an improvement over the previous year’s 8.88, by aligning training and operational strategies with customer-focused outcomes. • Managed a network of authorized retailers, ensuring adherence to Metro by T-Mobile brand standards and driving profitability through operational efficiency. • Facilitated workshops and leadership development sessions, enabling store leaders to drive sustained performance improvements and rank among the top 5% in August company-wide.

Education

• University of Phoenix

  Operations Management Certificate

• University of Phoenix

  Bachelor of Science - BS, Business Administration, Management and Operations