Shawn Richardson
Client Relationship Manager @Yelp
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WORK HISTORY
Client Relationship Manager @Yelp
Build and maintain strong, long-lasting relationships with Yelp business clients, becoming their trusted advisor.Understand clients\' business objectives and help them achieve success through Yelp’s advertising solutions.Onboard new clients, guiding them through product features, and setting expectations for success.Provide ongoing consultation to ensure clients are using Yelp effectively, driving engagement, and increasing ROI.Troubleshoot and resolve any client concerns, acting as a liaison between clients and internal teams.Analyze performance metrics, delivering insights, and providing recommendations for growth.Collaborate with sales, product, and marketing teams to develop strategies for client retention and growth.Track and report on client satisfaction, product adoption, and performance milestones.Contribute to the continuous improvement of Yelp’s client success strategies by providing feedback on process improvements.
EDUCATION
Jack Welch Management Institute
Master of Business Administration - MBA
Columbus State University
Bachelor of Business Administration (B.B.A.), Marketing
SKILLS
ABOUT SHAWN RICHARDSON
Sports Professional with 5 years of experience in marketing, activations, and basketball…
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