Brendan Hawkins

Customer Success Manager @Yelp

Supported and consulted with advertisers post-sale, ensuring ongoing satisfaction and long-term partnerships. Served as the day-to-day contact for clients within my book of business, providing personalized and responsive service. Efficiently handled escalations, prevented cancellations, and proactively upgraded clients\' ad campaigns to enhance results. Developed strong relationships with business owners, maximizing their marketing spend and aligning strategies with goals.