Terrell James
Customer Success Manager @Yelp
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WORK HISTORY
Customer Success Manager @Yelp
Consult a portfolio of 90+ businesses on strategies to maximize ROI from their Yelp advertising products-Exceed account retention KPI by 7+ percent each month-Maintain top 5 ranking for CSM revenue retention and account retention-Utilize Salesforce to chronicle 40+ interactions with business owners per day-Proactively identifies opportunities to upsell and cross-sell Yelp’s products and services to existing clients, resulting increased revenue for Yelp and business owners
EDUCATION
Grinnell College
Bachelor’s Degree, General Science (Focus in Biology)
National Louis University
Masters of Arts , Teaching
Kenwood Academy
High School Diploma
SKILLS
ABOUT TERRELL JAMES
Customer Success Professional: Helping businesses to solve complex problems and achieve ambitious goals
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