Shaun Gravel
Itil Service Transition Manager @Capgemini
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WORK HISTORY
Itil Service Transition Manager @Capgemini
EDUCATION
North Lindsey College
City & Guilds Advanced Diploma in Computing for IT Practitioners - ICT Systems Support
North Lindsey College
BTEC National Diploma in Computing - Networking and ICT Support
ABOUT SHAUN GRAVEL
I have worked throughout the tech industry, in a wide range of roles since 2003. This experience has allowed me to build up a fundamental knowledge of the key areas of IT, the technology that underpins them, and the common working practices of large and small businesses. My key strength is a high level of personal drive and the ability to work well on my own initiative. I am able to manage my time and efforts to ensure optimum efficiency, whilst being highly organised and methodical, with a fastidious eye for accuracy and detail.I am reliable and extremely dedicated, as well as flexible in any role I undertake. Colleagues know me for being personable and my ability to work well in a team. I always try to learn from others and I am not afraid to seek assistance when necessary.My communication skills have always been a major asset, particularly the interaction and rapport I have with customers. I believe firmly that good communication between tech teams and their stakeholders is absolutely crucial to delivering class leading products and services, whilst maintaining high levels of customer satisfaction.I have always been ambitious and committed to pursuing personal development.
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