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Shaun Burkins
Banking Contact Center & Ivr Product Owner @UBS
Columbus, OH, US
EMAILS
s••••••••@ubs.com
MOBILE NUMBERS
+16•••••••64
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WORK HISTORY
Jun 2022 — Present
Banking Contact Center & Ivr Product Owner @UBS
An experienced Product Owner that is responsible for designing and delivering agile digital solutions that enhance the client and employee experience.
EDUCATION
2000 — 2004
Bowling Green State University
Bachelors, Communications
2008 — 2010
Ohio Dominican University
MBA, Businees Administration
SKILLS
Use Case DiagramsAnalysisLeadershipCall CentersMicrosoft OfficeData Quality AssuranceBusiness StrategyStrategyMicrostrategyProgram ManagementRequirements GatheringTest ValidationWorkflow DiagramsMicrosoft PowerpointBusiness AnalysisMicrosoft ExcelRequirements AnalysisTechnical Requirements GatheringEssbaseProject ManagementRisk ManagementSqlBankingProcess ImprovementData AnalyticsTest Case GenerationProduct ManagementFinancial ServicesManagementSas Programming
ABOUT SHAUN BURKINS
Responsible for Contact Center Technology by integrating CRM and IVR systems. I have…
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