Shaun Pollock
Program Manager Delivery Maturity & Strategic Transformation @DXC Technology
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WORK HISTORY
Program Manager Delivery Maturity & Strategic Transformation @DXC Technology
Adelaide, AU
Responsible for a portfolio of program and project engagements encompassing IT & Business Operations, Workforce Management, Non-Labour, Service Management, and Risk Management. Managing the successful completion of key programs across our Applications Service Line - focused on Automation, Tool Deployment and Saturation, Adoption of best practices, & enabling business insights through analytics. Successfully lead programs of work across Financial Services and Government clients that delivered critical stabilization and optimization. 33% reduction in MTTR, 40% reduction of incident volumes, and 48% increase in problem record closure. Created a standard set of engagement models and commercial framework elements that improved turn-around time for new business pursuits from five weeks to one week.
EDUCATION
Customer Service Institute of Australia
Certificate IV, Frontline Management
Swinburne University of Technology
Bachelor's Degree, Psychological Sciences
Melbourne Institute of Technology
Undergraduate Certificate, Cyber Security and Networking
SKILLS
ABOUT SHAUN POLLOCK
Over 15+ years in the IT industry, leading and managing multimillion dollar programs across the Asia-Pacific region. Combining my passion for organisational change and culture with a background in Psychological Science, I have a unique skillset that transcends traditional IT Service Delivery and enables the delivery of a better tomorrow, Today.
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