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Bartosz Drucis
Center Director, Poland Delivery Head, Global Delivery Innovation Center Poland @DXC Technology
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WORK HISTORY
Center Director, Poland Delivery Head, Global Delivery Innovation Center Poland @DXC Technology
ResponsibilitiesService Delivery Management• Delivery responsibility at country level within the Global Delivery Innovation Center in Poland• Collaborating with global leaders and service line teams to ensure a consistent and efficient delivery model• Driving the development strategy of the center and implementing innovations supporting growth and service excellence• Managing operational efficiency, budget, SLA and key performance indicators (KPIs)• Fostering a culture of engagement, collaboration and continuous improvementTeam management• Being functionally responsible for several teams delivering services across all DXC service lines: Applications, Analytics, BPS, Insurance, Security, ITO/Cloud, and Modern Workplace• Developing and implementing changes in the organizational structure• Building a creative and responsible team and an organizational culture that supports development• Setting goals and verifying the effects of their implementation • Inspiring and motivating the team to achieve ambitious goals
EDUCATION
St. Xavier’s College, Bombay University
Bachelor of Arts
University of Illinois at Urbana-Champaign (UIUC)/University of Warsaw
Master of Business Administration (MBA)
Gdańsk University of Technology
Master of Arts (MA)
ABOUT BARTOSZ DRUCIS
I am an ambitious and effective manager, with the versatile experience in global IT service delivery and innovation center management, in an international and fast paced environment. I have the proven track record in supporting growth of global accounts, transforming delivery models resulting in costs reduction and aligning IT strategy with business objectives resulting in profitability increase as well as systematic increase of customer satisfaction index. My main priority is ensuring operational excellence and continuous improvement across global operations, through implementing automations, AI-driven efficiencies and standardizing IT processes, which have an impact on SLA/KPI’s improvement. I have also an ability to build, motivate and inspire various and disperse teams as well as effectively coordinate and supervise the execution of complex project tasks. My personal attributes include highly developed analytical and strategic thinking skills and a holistic view of interactions between business and IT processes in a large organization.
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