Sharvangi Pasumarthi
Success Guide - Commerce Cloud @Salesforce
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WORK HISTORY
Success Guide - Commerce Cloud @Salesforce
Served as a trusted advisor, guiding customers in maximizing the value of Salesforce Commerce Cloud. • Site Performance & Conversion Optimization – Provided strategic recommendations to enhance user experience and improve conversion rates. • Customer Audits & Insights – Identified root causes and delivered actionable improvements. • Salesforce Solution Adoption – Partnered with Account Executives, Customer Success Managers, and Technical Architects to drive seamless adoption. • Training & Enablement – Conducted sessions to educate customers on best practices and maximize product utilization. • Troubleshooting & Customer Support – Assisted in resolving platform challenges, ensuring a smooth user experience and customer satisfaction. • Product & Engineering Collaboration – Provided customer feedback to influence product improvements and innovation. • B2C Commerce & Cloud Solutions – Specialized in B2C Commerce and Commerce Cloud, serving as a key resource for complex customer needs. • Customer Success & Retention – Designed tailored success paths and adoption strategies to drive long-term engagement
EDUCATION
Indian School of Business
Product and Brand Management
National Institute of Fashion Technology India
Bachelor's of Fashion Technology
ABOUT SHARVANGI PASUMARTHI
Customer Success professional with 6+ years of experience across SaaS, analytics, and…
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