Sharon Spousta

Operations Services Supervisor @First Citizens Bank

Directly supervise branch operations staff to include sales, customer service and compliance. Daily meetings to ensure monthly goals are met by coaching and training to spot new client and cross sale opportunities. Review and approve all new account openings for CIP and BSA compliance. Direct customer liaison to set up all new customer digital banking. Wire review and approval for all outgoing foreign and domestic wires. Review and complete all daily, monthly and quarterly reporting and certifications. Maintain a back up cash drawer and supply orders for a smooth and efficient branch.• Consistent no exception audits• Branch meets and exceeds all merchant sales expectations• Branch ranked top 25% in loans for the region