Sharon J.

Customer Success Manager @Signzy

Mumbai, IN

Specialise in mapping accounts, cultivating robust relationships with key stakeholders, and driving growth through strategic account management. With a keen focus on renewal, retention, and maximising client usage of products. I excel in devising tailored retention strategies and implementing QoQ growth plans. I am adept at driving marketing initiatives to educate clients on new products and initiatives, leveraging targeted campaigns to enhance customer engagement. With a commitment to exceptional service delivery. I serve as a primary point of contact, ensuring the seamless alignment of our solutions with client objectives. I thrive in dynamic environments, collaborating cross-functionally to resolve challenges and optimize client satisfaction. By consistently measuring and analyzing key metrics, I deliver actionable insights that drive continuous improvement and exceed client expectations.

St. Andrew's College of Arts, Science and Commerce

Bachelor of Commerce - BCom, Commerce

St. Andrew's College of Arts, Science and Commerce

H.S.C, Commerce

Welingkar Institute of Management

PGDM, Operations Management and Supervision