Jairaj Singh Rathore
Director - Customer Success @Signzy
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WORK HISTORY
Director - Customer Success @Signzy
Gurugram, IN
EDUCATION
BML Munjal University
Bachelor of Technology - BTech, Mechanical Engineering
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Finance and Financial Management Services
ABOUT JAIRAJ SINGH RATHORE
Director - Customer Success | Signzy Turning Customer Success into a Growth EngineAt Signzy, I lead Customer Success across a global SaaS platform powering digital onboarding, KYC, and compliance for enterprises worldwide. My focus: driving customer value, retention, and scalable growth through data-backed strategies and proactive engagement.Previously, as Managing Director & Head of Customer Success at Surepass Technologies, I built the CS function from the ground up-transforming a zero-revenue startup into a $10M+ B2B SaaS leader trusted by 2,500+ clients, including Fortune 500s and high-growth D2C brands.Over the past 6 years, I’ve: Scaled Customer Success, Support, and Onboarding functions from scratch Designed playbooks and automated CS operations to boost retention and NRR Led cross-functional teams across CS, Product, and Sales Connected long-term customer value directly to bottom-line growthAt the heart of it all, I believe Customer Success isn’t just post-sales support - it’s a strategic driver of revenue, trust, and product evolution. Let’s connect if you’re building in B2B SaaS, D2C tech, or AI-led platforms - and believe in creating customer-centric businesses that scale globally.
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