Shweta Dubey
Associate Director Customer Success @Signzy
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WORK HISTORY
Associate Director Customer Success @Signzy
Led strategic delivery of API driven digital onboarding and compliance solutions for BFSI clients- Drove 15% revenue growth through structured upsell and cross-sell initiatives- Advised clients on evolving RBI compliance requirements, aligning platform capabilities and solution design accordingly- Managed end-to-end onboarding for gaming and crypto clients, enabling compliant transaction monitoring and risk management- Delivered QBRs and strategic insights, resulting in 10% improvement in CSAT and 15% reduction in project backlog
EDUCATION
Rajiv gandhi university
Bachelor of Engineering (BE), Information Technology
ABOUT SHWETA DUBEY
Customer Success leader with 12+ years of global experience across B2B, B2C, BFSI, and SaaS, driving customer acquisition, retention, and expansion across India, the US, UK, and SEA.I specialize in AI-driven onboarding, compliance-led CX, Automation workflows, retail loyalty, and scalable Customer Success programs, partnering closely with Sales, Product, and Engineering to improve adoption, reduce churn, and unlock revenue growth.Known for being a trusted advisor to enterprise clients, I focus on simplifying complexity, delivering measurable outcomes, and building long-term customer value.
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