Sarvagya Sharma

Training Business Partner @Airbnb

Gurugram, IN

Experience and Skills- 8 years in the Training sector within the outsourcing/offshoring industry- Expertise in Soft Skills, Customer Service, Coaching, Communication, and Employee Engagement.Current Role: Training Business Partner- Guide new hires through comprehensive training sessions on Soft Skills and Process training- Tailor Learning and Development initiatives for employees at various proficiency levels (Level 1 to Level 3)- Identify training needs and create customized Refresher Training modules- Deliver training accurately and effectively.Utilization of Learning Management Systems (LMS)- Proficient in uploading and integrating instructional elements into cohesive courses.Pedagogical Advancements- Stay current with the latest pedagogical advancements- Regularly update training content to ensure ongoing relevance.Knowledge Management- Manage the organizational knowledge repository- Organize New Hire Training (NHT) batch folders for seamless audits- Disseminate vital product updates to the production floor, ensuring frontline staff are well-informed.Analytical Approach- Ensure training programs align with company goals- Design targeted interventions to improve performance, such as advanced customer service techniques.Creating Refresher Training Modules- Reinforce skills and introduce new concepts through various instructional methods (workshops, e-learning modules, real-time simulations).Summary- Commitment to enhancing organizational performance through strategic learning interventions- Positive impact on employee development and organizational success within the outsourcing/offshoring domain.

Maharshi Dayanand University

Bachelor of Technology (B.Tech.)

NMIMS Global Access School for Continuing Education

Postgraduate Degree