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Start for FreeShannon Quinn
Director, Technical Program Management @Salesforce
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WORK HISTORY
Director, Technical Program Management @Salesforce
Drove strategy alignment and managed executive communications for Third Party Package (3PP) Portfolio; partnered with product leadership to define 3PP roadmap that aligns with security and compliance needs while improving availability and automation* Successfully led operations of monthly review of yearly goals (V2MOM) with executive leadership, regularly reviewing status of 150+ goals in under 2 hours * As Cloud TPM for Security Experience Engineering & App Security, built a team culture based on Salesforce Values, partnered with leadership on annual and per release planning and delivery of engineering roadmap* Defined SEC materiality internal escalation workflow, collaborated with Security and Legal teams to test workflow with incident scenario exercise, summarized findings and recommendations for audit committee* Established Security Experience Program to maintain Trust by making security easy for customers; created a customer-centric Security Experience roadmap that addressed top pain points and improved usability* Initiated the Security Experience Customer Advisory Board as a feedback loop to collect user insights, shape product roadmaps based on direct customer feedback, and align Security priorities across Clouds
EDUCATION
Hult International Business School
Master of Business Administration (M.B.A.)
Trinity College-Hartford
BA, International Studies
SKILLS
ABOUT SHANNON QUINN
Product-focused program leader with a customer-first mindset and 15+ years of experience in platform and security engineering. Proven ability to drive cross-functional collaboration and align teams to deliver high-impact solutions. Passionate about leveraging data to improve customer experiences and streamline operations. Strong analytical skills with expertise in risk management, dependency resolution, and executive stakeholder engagement. Experienced leader in mentoring teams and fostering team culture.
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