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Shannon Colvin
Mission Delivery Team Supervisor @American Cancer Society
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WORK HISTORY
Mission Delivery Team Supervisor @American Cancer Society
Supports a team of 15 Cancer Information Specialists tasked with sharing complex cancer information over the phone compassionately and skillfully • Develops high performers with several staff cross-trained in areas such as written communications, clinical trials, clinician\'s portal, video chat, and social media pages• Exceptional at building a positive team environment (for in office and remote staff) that creates productive employees and increases workplace morale• Monitors calls of specialists to ensure quality standards are being met and coaches staff with innovative ideas to ensure a great constituent experience 24/7 • Manages additional projects which have included coordination of a center-wide employee peer support program, engaging staff virtually or for in person meetups, as well as facilitating and creating departmental trainings • Assists with internal and external interviews for cancer information department
EDUCATION
The University of Texas at Austin
B.A., English
University of Otago
English
ABOUT SHANNON COLVIN
Experienced leader with a demonstrated history of working in the non-profit organization management industry and for a small tech startup. Strong ability to lead teams or manage projects in a face to face situation or in a virtual environment. Open to opportunities for career development and new challenges.
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