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Claims Adjuster ll @National General
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WORK HISTORY
Claims Adjuster ll @National General
CA, US
Serving as a key contributor in the investigation, evaluation, risk assessment, and resolution of claims - ensuring accuracy, fairness, and full compliance with company and state guidelines. Leverage strong analytical and customer experience expertise to drive efficiency, streamline communication, and support informed, equitable outcomes across the claims process.
EDUCATION
Western Governors University
Master of Business Administration - MBA
The University of Arizona Global Campus
Bachelor of Business Administration - BBA
ABOUT SHANISE GILMORE
Hi, I’m Shanise Gilmore!I help organizations work smarter from customer experience to operations to analytics.My expertise and experience includes:Customer Experience & Transformation – Leading initiatives that improve satisfaction, retention, and service delivery across regulated and high-volume environments. Operations & Project Management – Overseeing complex programs, budgets, and process redesigns to strengthen reliability and performance. Insurance Operations – Applying data and continuous improvement to strengthen claims, risk, and compliance processes.Analytics & Insight – Translating data and customer feedback into strategy, measurable outcomes, and performance dashboards.AI & Automation – Exploring predictive modeling and intelligent workflows to enhance accuracy, speed, and decision-making. Cross-Functional Leadership – Partnering across Operations, IT, HR, and Finance to align people, tools, and strategy around shared goals. Based in Southern California, Orange County & Los Angeles County | Open to remote roles—Grounded by 12 years of military leadership and diverse work experience and strengthened by an MBA. I bring structure, strategy, and empathy to transformation work. Whether in operations, customer experience, insurance, or project management, I’m driven by one goal: building systems that deliver measurable impact with clarity, trust, and excellence.Let\'s Connect
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