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Shance Youmans

Administrative Assistant @Kovar Law Group

St. Petersburg, FL, US
EMAILS
s•••••@kovarlawgroup.com
MOBILE NUMBERS
+12•••••••46

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WORK HISTORY

Apr 2023 — Present

Administrative Assistant @Kovar Law Group

Serve as the office manager, including fielding all calls and walk-in clientele. Assist with creating packets for case documentation as well as serve as a controller for AR/AP accounting. • Answers phones and determines the appropriate approach to handling the call. • Maintains the inventory of office supplies. • Responds to and resolves administrative inquiries and questions via email. • Receives mail, scans docs, copies, files, and transmits to applicable destinations. • Inputs new data or corrects information in multiple databases. • Tracks client, vendor, and other information to promote an efficient working environment. • Probes, retrieves, and presents information from database and other records to assist or resolve issues. • Performs online research for a requested topic and creates documents with the discoveries. • Administers accounts receivable and payable tasks in QuickBooks. • Prepares and organizes documentation and material related to cases. • Searches dockets to compile case information and place in internal database in an organized manner. • Reviews drafts of letters and other documentation for grammar, punctuation, and other areas of rhetoric.

SKILLS

Health InsuranceCritical ThinkingCompensation & BenefitsOffshore OperationsSoftware Quality AssuranceBenefits AdministrationHealthcare Information TechnologyTraining & DevelopmentEmployee BenefitsHealthcare ReimbursementWorkforce AnalyticsClient ServicesQuality AssurancePayroll AdministrationRoot Cause Problem SolvingHuman ResourcesProduction SupportProduct ManagementManaged ServicesBenefits ManagementCollaborative Problem SolvingCustomer EngagementProblem SolvingCarrier ServicesOperations ManagementChange ManagementProduct SupportCustomer SatisfactionQuality ControlInformation TechnologyRoot Cause AnalysisQuality AuditingCustomer ServiceTeam ManagementMulti-State Payroll ProcessingHroAnalytical SkillsEmployee TrainingTraining DeliveryCustomer Support

ABOUT SHANCE YOUMANS

Creative thinker that transforms original ideas into tangible media formats.…

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