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Shamail Khan
Service Delivery Manager @Credit Suisse
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WORK HISTORY
Service Delivery Manager @Credit Suisse
Warsaw, PL
EDUCATION
SAN Lodz
Associate's degree, Public Relations
CAREER CONVENT DEGREE COLLEGE, VIKAS NAGAR
Interschool, Finance and Economics.
University of Lucknow
Bachelor of Commerce - BCom, Finance, Economics, Business Communication and Business Administration.
St. Francis’ College, Lucknow, India
High School Diploma, Physics
ABOUT SHAMAIL KHAN
I am involved in Business & Data Analysis including monitoring KPI/KRI for DMZ service improvements & management.Reference Data Analysis and setting SLA indicators for better service management.Facilitating Governance processes in within the company and inventory management by creating reports for business analysis. In my previous job,i was involved more from the technical side where I gained a lot of experience and knowledge related to Data Mining - Micro Strategy - XML Logs & SQL,Android -Moki – Tableau -Service Now – Implementations – Splunk -Change Management – Incident Management – citrix – ITSM – VSM – Major Incident Management – Problem Management – Revenue Support - Inventory Data Management - Reference Data Analysis Last but not least, i am a very open,fast learning and hardworking person.Having simple rules in life where striving for the best has always been my goal and reaching the zenith of career along with my peers.
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