Masthan
Account Associate
- Role
- Account Associate at VXI Global Solutions
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Masthan
Customer Support & CRM Professional | 8 months of Experience in International Voice ProcessDedicated and customer-focused professional with 8 months of experience in international voice process, specializing in customer support and query resolution. Proven ability to handle customer concerns efficiently, ensuring high satisfaction and seamless service delivery. Skilled in CRM tools, issue resolution, and effective communication to enhance customer experience.Started my career as an International Voice Process Executive at Allkonda Software Solutions, where I honed my expertise in handling global customers and providing real-time solutions. Later, I transitioned to Sandux Global, continuing in the same role to further refine my problem-solving and communication skills.Key Skills:Customer Support & Query ResolutionCRM Tools International Voice Process HandlingEffective Communication & Active ListeningProblem-Solving & Conflict ResolutionAdaptability & Team Collaboration• Handling inbound and outbound calls professionally and efficiently.• Addressing customer inquiries, concerns, and complaints with empathy and patience.• Maintaining a high level of product knowledge to provide accurate information.• Resolving customer issues in a timely and effective manner.• Documenting customer interactions and feedback for process improvements.• Assisting customers in billing, payments, and service-related queries.• Following up with customers to ensure issue resolution and satisfaction.• Adhering to company quality standards and compliance policies.• Working collaboratively with the team and management to improve support strategies.• BTECH (IT) from Khammam Institute of Technology & Sciences, Affiliated to Jawaharlal Nehru Technological University Hyderabad, with 72% in 2022.• Diploma from Khammam Institute of Technology & Sciences, State Board of Technical Education & Training, with 78% in 2019.• Secondary School Certificate from Zilla Parishad High School with 83% in 2016.
Experience
Account Associate
Sep 2025 — Present · Hyderabad, IN
Education
JNTUH College of Engineering Hyderabad
Bachelor of Technology - BTech
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.