Shaheer Shahab
Business Analyst @American Honda Finance Corporation
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WORK HISTORY
Business Analyst @American Honda Finance Corporation
Torrance, CA, US
Managed budgetary forecasting and allocation for three critical external vendors, controlling $2.4 million in PeopleSoft requisitions to prevent budget overruns and fiscal exposure. • Contributed to the company-wide achievement of 90%+ customer satisfaction by analyzing key Voice of Customer (VOC) trends and developing VBA-enhanced coaching tools for all Customer Service Representatives (CSRs). • Executed complex SQL/BI queries to inform decisions on regulatory compliance, ELT process optimization, and CSR case root cause analysis. • Created custom Salesforce reports to monitor Knowledge Base article quality and compliance, streamlining the content review process and improving the overall efficiency of the service team. • Designed and deployed a custom follow-up survey in response to Gallup scores, identifying key departmental shortcomings and developing targeted strategies to drive future engagement improvements. • Validated MFA rollout for AHFC’s website via UAT, ensuring secure Salesforce integration and seamless user experience. • Collaborating with internal developers to resolve payment history errors between Honda’s payment system and Salesforce, ensuring accurate customer data in CSR dashboards.
EDUCATION
University of California, Riverside
Bachelors of Arts, Business Economics (Minor: Finance)
ABOUT SHAHEER SHAHAB
Results-driven Business Analyst with a proven track record of optimizing processes, increasing profitability, and enabling data-driven decision-making. I possess a deep understanding of business operations and analytical tools, delivering actionable insights that support corporate growth.I contributed to the successful launch of a telehealth platform, which is now live across 8 U.S. states. As a 2x Salesforce Certified professional, I bring a blend of technical and soft skills, specializing in Data Analysis (Advanced Excel, SQL, Python) and Project Management.
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