Susan Gallagher-Pecha

WORK HISTORY

EDUCATION

SKILLS

ABOUT SUSAN GALLAGHER-PECHA

Motivated, results-oriented, and dynamic professional with 20 years of experience within the medical education landscape. Focused on providing positive leadership that inspires and motivates a team, while executing successful project completion, cultivating and leading strong team dynamics, and building strong internal and external relationships. Visionary, hands-on leader able to motivate, create, and build highly-equipped teams in project management, operations administration, on-boarding, and client service. Analytical and organized as well as adaptable, skilled in bridging the gap between client relations and project management to serve in both roles simultaneously. Creative in approach to problem solving with an aptitude for proactively identifying opportunities to improve and leveraging best practices in client management and technical innovation to ensure maximum retention and growth through appropriate cost and touch models. Proven leadership skills and ability to develop and manage a successful team. Strong communication skills with experience articulating complex topics to a wide array of audiences. Specialties: Design and implementation of processes, Learning management systems, SaaS client support, Company re-structuring, Business management strategy, Strategic planning, Account management, Customer support / Client Service, Staff management, Logistics coordination, Production coordination, Live events, Tactical planning, Brand positioning, Operations.