Seth Greeno

Director of Professional Services @Proofpoint

Deliver World-Class Customer Service- Successfully managed a project portfolio consisting of multiple Fortune 100 customers with median account value of more than $3M- Maintained a business NPS of +80 over two years of product implementation projects for Strategic Accounts - Directed the day-to-day activities of a team of Professional Services Consultants resulting in a Consultant NPS of +90 since Q1 2018 - Decreased new project time-to-start by 64%(30 days to 11 days) resulting in faster time-to-value for customers Improve Organizational Programs- Created a Professional Services specific RFP response repository resulting in quicker turnaround and more consistent responses- Developed the process for creating new Virtual Practices including; developing best practices for new product deployment, deployment readiness assessments, team training, and KPI tracking- Hand-selected to improve performance of the Archiving and Compliance Professional Services division; re-structured the organization for better Sales support, redefined KPIs, and re-engineered process for better efficiency and communication. Client Escalation Management- Directly responsible for the turnaround of multiple at-risk accounts through high-touch, prescriptive project and personnel management- Key contributor to winning new business by working closely with Sales and ensuring timely and proper resource assignments before contract completion.