Seth Greeno
- Role
- Director of Professional Services at Proofpoint
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Seth Greeno
Customer-centric business leader adept at delivering innovative strategies and solutions…
Experience
Director of Professional Services
Oct 2020 — Present
Deliver World-Class Customer Service- Successfully managed a project portfolio consisting of multiple Fortune 100 customers with median account value of more than $3M- Maintained a business NPS of +80 over two years of product implementation projects for Strategic Accounts - Directed the day-to-day activities of a team of Professional Services Consultants resulting in a Consultant NPS of +90 since Q1 2018 - Decreased new project time-to-start by 64%(30 days to 11 days) resulting in faster time-to-value for customers Improve Organizational Programs- Created a Professional Services specific RFP response repository resulting in quicker turnaround and more consistent responses- Developed the process for creating new Virtual Practices including; developing best practices for new product deployment, deployment readiness assessments, team training, and KPI tracking- Hand-selected to improve performance of the Archiving and Compliance Professional Services division; re-structured the organization for better Sales support, redefined KPIs, and re-engineered process for better efficiency and communication. Client Escalation Management- Directly responsible for the turnaround of multiple at-risk accounts through high-touch, prescriptive project and personnel management- Key contributor to winning new business by working closely with Sales and ensuring timely and proper resource assignments before contract completion.
Skills
- Team Leadership
- Change Management
- Budgets
- Operations Management
- Personnel Management
- Customer Service
- Customer Satisfaction
- Dod
- Process Improvement
- Project Management
- Lean Manufacturing
- Forecasting
- Leadership
- Strategic Planning
- Manufacturing Operations
- Supply Chain Management
- Professional Services
- Continuous Improvement
- Account Management
- Microsoft Excel
- Team Building
- Business Process Improvement
- Process Engineering
- Program Management
- Management
- Microsoft Office
- Strategy
- Security Clearance
- Aerospace
- Manufacturing
- Six Sigma
- Project Planning
- Cross-Functional Team Leadership
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