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Christopher Watness
Telecommunications Executive Consultant @Serviam
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WORK HISTORY
Telecommunications Executive Consultant @Serviam
El Paso, TX, US
Provided senior executive technical and management advice to banks, governments, hospitals, universities, hotels and other SML Enterprises regionally and globally facing challenges technically, financially, environmentally, infrastructure, and with human resources. Provided exceptional transition management history to operations. Performed GAP and Risk analysis for entire companies. Some companies experienced as much as a 511% increase in revenue in one quarter, reduced customer complaints to near zero, improved quality management plans, testing, & assurance. Successfully removed obstacles and impediments to get the job done while dealing with sometimes difficult and complex internal and external customers. Kept upper management informed through the process. Used proper Human Resource practices to help motivate and stimulate employees into action and greater achievement. Put in place new organization change management plans and convinced the majority of the personnel to embrace change improving morale and increasing overall performance.
EDUCATION
Rochester Institute of Technology
Bachelor of Science
SKILLS
ABOUT CHRISTOPHER WATNESS
15 years senior executive telecom experience as a CTO/CTIO managing multicultural & diverse telecommunications teams from 20 to 500 personnel. Successfully managed telecom projects from 1.5M USD to 500M USD on budget, on-time, & excellent quality. 15 years experience in financial management: planning, reducing costs, cash flow, stakeholder management, ROI, & managing up-to 20M OPEX & 500M CAPEX. Emerging market experience; worked in the most challenging locations. Strategic & Tactical Telecom Roadmap planning, obtaining approvals (up-to board level), & successfully implemented them. 10+ years experience aligning technical departments to a variety of different businesses (4) & financial models. Turn-around & change management expertise taking technical teams from “widget focus” to business enablers finding productive technical solutions to business challenges & improving network performance as much as 10% for three companies. Helped close more than 20M USD in technical sales; provided practical solutions & persuasive presentations to CEO’s, CFO’s, CTO, CIO & other C-level executives. EXPERTISE: • Telecom Certifications PMP, ITIL V4, Security + SYO 501, and CASP+ • Planning, Engineering, Rollout, Migrations, Startup, & Operations for Information Technology • IT Leadership/Mentoring/Training • Strategic/Tactical Planning & Implementation • Change Mgt.(PROSCI @ADKAR Methodologies) • Business/Technical Alignment: Process Planning, Implementation & Optimization-eTom • Commercial: Pre-Sales; Post Sales Technical Support • IT: BSS/OSS, ISP, Data Center, ERP, SAP, CRM, Billing, Help Desk, CC, B2B, M2M, BI, MPLS, Server, Firewalls, SW, Mail, Routers, Switches • Mobile: 3G, 4G, 5G, LTE, UMTS, WiMax, Wi-Fi, SDWAN CORE, VAS/IN, NOC, RAN, MW • Fixed: PSTN, VoIP, FTTx, VDSL2, G.Fast, DWDM, GPON • Lottery & Gaming Infrastructure, POS, Access, Mobile Banking • Cloud: IaaS, PaaS, CMP, VM
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